These terms are our agreement with you to provide the services which you request and we confirm. References on these terms and conditions to “we”, “our” and “us” are references to The Little Tour Company Ltd.

1. PAYMENT
To confirm a booking we will require a deposit of £100 per person or 10% of the total value, whichever is greater, unless otherwise stated at the time of booking. When you or your travel agent ask for your booking to be confirmed, we will confirm the booking there and then, and set aside your chosen holiday for you. By doing this, we are accepting the booking on the basis of these Terms and Conditions. A confirmation invoice will be issued at this time and it is your responsibility to check all of the names and booking details and to advise us immediately if there is a discrepancy. If you book within 10 weeks of departure we will require full payment at the time of booking.
Deposits are not refundable and if you do not pay the balance when it is due we will treat your booking as cancelled and may charge a cancellation fee in addition to the deposit already paid. Full details are shown below.
It is your responsibility to pay the balance by the due date otherwise your holiday may be cancelled, as no reminder will be sent.

2. ALTERATION OR CANCELLATION BY YOU
If you need to cancel a confirmed booking you must contact us in writing. To cover the cost of administration and the possibility that we will be charged full cancellation charges by the suppliers concerned, we have to make a cancellation charge. If you have purchased insurance you may be able to claim for the charges we impose. The cancellation charges are based on the date that we receive written notice of your cancellation. This amount varies according to the number of days before departure that this notice is received and is calculated as follows:
More than 70 days Deposit only, unless ticketed
Between 70 and 56 days 50% of total cost
56 and 42 days 75% of total cost
Within 42 days 100% of total cost
Where it is practical to do so you are able to make changes to your confirmed reservation provided that you make the alteration more than 70 days prior to departure. However you will be subject to a charge of twenty-five pounds per person to cover administration costs plus any additional increase in the price of your holiday.

3. CHANGES IN PRICE
We will give you the up to date price before confirming your booking. You can choose whether to pay in full within 14 days of booking, in which case we guarantee there will be no change to the price apart from that arising from Government action. If you prefer to wait you must pay no less than 10 weeks before departure. However, in these circumstances we cannot guarantee the price and reserve the right to pass on any price increases imposed by the suppliers or as a result of exchange rate fluctuations.

4. DISPATCH OF TRAVEL DOCUMENTS
We aim to send out your travel documents to you at least 14 days before departure, unless you make a late booking. No documents will be sent unless the final payment has been received and cleared. Documents will be sent via the Royal Mail, unless the documents can be collected from our offices. A courier can be arranged or Royal Mail ‘Special Delivery’, however you must cover the additional charges applied. We cannot accept responsibility for the loss of documents in the post, and there will be a charge to re-issue new documents.

5. RESPONSIBILITY
We will arrange for you to receive the services that make up the holiday that you choose (excluding flights) and that we confirm. These services will be provided through independent suppliers. We are responsible for making sure that parts of the holiday you book with us is provided to a reasonable standard and as was advertised by us. We have taken all reasonable care to make sure that all the services that make up the holiday advertised by us are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the UK, for example few hotels yet to meet the EC fire and safety recommendations even in Europe. In all cases we act as a booking agent only and we regret that we cannot accept responsibility for any injury illness or death and we limit our liability to the value of services purchased from us. Important note-events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems, hurricanes and other actual or potential severe weather conditions and any other similar events.

6. COMPLAINTS
We hope you will have no reason to complain but if you do please bring it to the attention of the supplier in resort immediately. If the matter is not dealt with to your satisfaction, please contact our office by telephone or fax, so that we may be able to help you. If you leave it until you return home we may not be able to help you at all and you may lose any rights that you have. If the matter cannot be settled whilst you are on holiday please contact us in writing within 28 days of returning home, giving your booking reference number. We shall respond as soon as possible in an effort to resolve the problem.

7. PASSPORTS, VISAS AND HEALTH ADVICE
All customers must be in possession of a valid passport and visa if necessary. You must consult the relevant Embassy or Consulate for this information. It remains your responsibility to make sure you meet the requirements of the countries you are visiting and we regret we cannot accept any responsibility for any costs incurred if you fail to be admitted to any country. Health formalities can change and we recommend that you visit your doctor well before travelling to ensure the latest advice.

8. ACCOMMODATION
In exceptional circumstances we may need to change your accommodation either before you travel or when you arrive at your destination. If this happens we will endeavour to provide alternative accommodation of the same standard and in the same resort area.

9. PAYMENT BY CREDIT CARD
Where balance payments are made by Access or Visa credit cards we will impose a service charge of 2% on the amount due. In the case of American Express this would rise to 2.50%.

10. DISABILITY AND SPECIAL NEEDS AND OTHER REQUESTS
We must be advised if you have any disability or special needs. We cannot accept responsibility for any inconvenience, which arises from non-declaration. If you have any special requests (diet, room location, room type) we will do our utmost to ensure the information is passed onto the suppliers.

11. NAME CHANGES
Generally you are not allowed to change names once given, however in certain instances this can be done but will incur a charge.

12. STORAGE OF PERSONAL INFORMATION
All customer information is stored in co-ordinance with the Data Protection Act of 1998. At any time customers can request that they be sent a copy of data stored on them for a small charge for administration. The information supplied may be provided to security, credit checking, public authorities such as immigration and customs if required, or if required by law.

13. FOREIGN & COMMONWEALTH OFFICE
Information on travelling abroad can be found by accessing the FCO website at the following website: http://www.fcoservices.gov.uk/ it is the traveller’s responsibility to ensure that they are eligible for foreign travel.

14. ERRORS & OMISSIONS EXCEPTED
We reserve the right to reject any bookings made on our web site relating to incorrect pricing or system errors.



We are going to have a wonderful time....